• Job Description

  Req#: C9272-25-0485?language=en&page=885&sort=publicationDateDesc

  Job summary

  We're looking for a Booking Clerk to join our busy Patient Services Admin Team

  You will be based at our Booking Centre at the Civic Office, Doncaster DN1 3BU

  Please note this is a non patient facing role working on a hybrid basis

  The department is open 5 days a week and the role will include working Monday - Friday between 8am - 5 pm not including Bank Holidays or weekends .

  There may be some requirement to cover at our scanning base onsite at Doncaster Royal Infirmary due periods of annual leave and sickness.

  The post holder will work actioning booking appointments and taking calls from patients to negotiate new dates/times . The role involves working with divisions understanding and escalating capacity and demand issues .

  Printing/scanning referrals for clinical triage through the E- Referral system .

  Understanding/ utilising multiple reports to ensure clinical sessions are accurately booked .

  Processing/actioning responses from text messages with Doctor Dr online system and email request changes .

  The Patient Services Admin Team is fully committed to effective appraisal and any training and development will be actively encouraged and supported.

  Main duties of the job

  Working with a team of highly committed staff, to provide a first class and effective Booking Team within Patient Services Admin.

  Print & scan multiple referrals from E-Referral and arrange clinical grading.

  Take calls and queries from patients in relation to appointments and sign post to other department within the hospital .

  Engage with GP practices and advise on clinical service selections

  Utilise our texting service provider to inform patients of upcoming dates and promote attendance .

  Engage in email conversations with patients in relation to hospital queries

  Manipulate and update numerous reports in support of chronological booking.

  Provide administrative service support to facilitate the patient pathway

  Work flexibly to provide a booking service, processing of referrals and undertaking a range of general admin tasks

  Build and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOP's) to ensure functions of the role are carried out correctly and within given timescales.

  Ensure accurate data recording using the Patient Administration System (PAS) and E-referral and other systems; and via the use of multiple reports book outpatient appointments in accordance with clinical instruction and national/local waiting time target dates.

  About us

  DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues. At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions. As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.

  Details

  Date posted

  06 October 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,465 a year Pro Rata Per Annum

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Full-time, Part-time, Flexible working, Home or remote working

  Reference number

  272-7429773

  Job locations

  Civic Office

  Waterdale

  Doncaster

  DN1 3BU

  
  

  Job description

  Job responsibilities

  Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

  Certificate of sponsorship

  Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

  Job description

  Job responsibilities

  Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

  Certificate of sponsorship

  Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

  Person Specification

  Knowledge and Experience

  Essential

  • Previous office/clerical experience
  • Experience of working to timescales

  Desirable

  • Previous experience of working in a Hospital enviroment
  • Knowledge of CaMIS / Patient Administration Systems
  • Knowledge of Electronic Referral Service

  Qualifications / Training

  Essential

  • O Level/GCSE Grade C or equivalent qualification in: Maths and English and one other subject
  • Keyboard Skills : IT qualification or demonstrated through experience

  Personal Attributes & Skills

  Essential

  • Confident, Friendly and Flexible, Adaptable Articulate, Confidential and able to use Initiative
  • Self- Motivated
  • Able to prioritise work and meet deadlines
  • Able to work as part of a team
  • Organised

  Desirable

  • Diplomatic
  • Experience of customer care
  • Experience of dealing with emotional cicumstances
  • Experience of working unsupervised

  Person Specification

  Knowledge and Experience

  Essential

  • Previous office/clerical experience
  • Experience of working to timescales

  Desirable

  • Previous experience of working in a Hospital enviroment
  • Knowledge of CaMIS / Patient Administration Systems
  • Knowledge of Electronic Referral Service

  Qualifications / Training

  Essential

  • O Level/GCSE Grade C or equivalent qualification in: Maths and English and one other subject
  • Keyboard Skills : IT qualification or demonstrated through experience

  Personal Attributes & Skills

  Essential

  • Confident, Friendly and Flexible, Adaptable Articulate, Confidential and able to use Initiative
  • Self- Motivated
  • Able to prioritise work and meet deadlines
  • Able to work as part of a team
  • Organised

  Desirable

  • Diplomatic
  • Experience of customer care
  • Experience of dealing with emotional cicumstances
  • Experience of working unsupervised

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Doncaster & Bassetlaw Teaching Hospitals NHS FT

  Address

  Civic Office

  Waterdale

  Doncaster

  DN1 3BU

  
  

  Employer's website

  https://www.dbth.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Doncaster & Bassetlaw Teaching Hospitals NHS FT

  Address

  Civic Office

  Waterdale

  Doncaster

  DN1 3BU

  
  

  Employer's website

  https://www.dbth.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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