Employer Industry: Banking Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Hybrid work model with required onsite training in Lynn
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and experience
- Utilization of strong written communication skills in a dynamic setting

What to Expect (Job Responsibilities):
- Provide a high level of customer service to all Online Banking end users
- Handle all online banking call volume for the Customer Service Center
- Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner
- Serve as a service liaison between customers and third-party service providers
- Process new online account set-ups and perform ongoing maintenance to existing online accounts

What is Required (Qualifications):
- Associate's Degree or related knowledge/skills base gained through experience required
- Minimum of 3 years customer service experience in a fast-paced environment
- Call Center experience or experience in a high-volume phone environment required
- Strong understanding of Online Banking services
- Ability to troubleshoot technology issues and come to a solution

How to Stand Out (Preferred Qualifications):
- Previous Retail Banking experience
- Exceptional ability to articulate solutions in a demanding environment

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