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Customer Service Representative - Call Center
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Job Description
- Req#: JR100735
Employer Industry: Customer Service Solutions
Why consider this job opportunity:
- Paid training to equip you with the necessary skills
- Comprehensive medical, dental, and vision insurance
- Generous paid time off to promote work-life balance
- Employee discounts on various products and services
- Full-time, non-seasonal position with career advancement opportunities
- Work remotely, providing flexibility in your schedule
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for customers via phone, addressing inquiries and resolving complaints
- Provide exceptional customer service by guiding customers through solutions and ensuring a positive experience
- Maintain a thorough understanding of products, services, and policies to effectively assist customers
- Accurately document customer interactions and transactions across all tools and platforms
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
What is Required (Qualifications):
- Must be 18 years of age or older
- High School Diploma or equivalent
- At least 6 months of call center experience required
- Strong typing skills and proficiency with Microsoft Office products and Salesforce
- Ability to troubleshoot basic technical issues and maintain engagement on the phone throughout the entirety of your shift
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role with a focus on delivering exceptional experiences
- Familiarity with industry trends related to customer service solutions
- Ability to operate multiple windows and tabs smoothly while interacting with customers
- Strong attendance record to ensure availability when customers need assistance
#CustomerService #RemoteWork #CareerAdvancement #EmployeeBenefits #ProblemSolving
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