eToro
Customer Service Representative
NewWhat's your preference?
Job Description
- Req#: 0F.759
- You will join a small team focused on delivering excellent customer experience at Spaceship. Besides handling enquiries and solving problems, you’ll play a key role in product development by connecting customer feedback with different areas of the business including Product, Marketing, Engineering, Risk & Compliance and Investments.
- Acting as our customers primary point of contact, giving customers an internal voice and being our external ear.
- Managing incoming customer enquiries via email, chat and phone.
- Managing customer feedback, complaints and general enquiries.
- Nurturing relationships that will lead to long-term advocates.
- 2-3 years experience working in a B2C customer support, customer success, or similar role that serves customer communities.
- Experience with customer support systems such as CRMs, and dealing with online chat enquiries.
- Experience in working in financial services, more specifically in a super fund support role or with experience in ETFs, investments, stocks and trading.
- Ideally you have a RG146 accreditation.
eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have over 38 million registered users from 100 countries and our platform is available in 20 languages. We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.
In 2024, etoro completed its acquisition of Australian investing app Spaceship, strengthening its presence in the Australian market and expanding into the superannuation and long term savings sector.
We are constantly growing and are excited to share that we are looking for a Customer Service Representative to join our team!
What will you be doing?
RequirementsThis role will be based in our Sydney office. Candidates must have full working rights in Australia.
About the company
eToro is an Israeli social trading and multi-asset brokerage company that focuses on providing financial and copy trading services.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.