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Customer Service Representative (Veterinary-Focused)
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Job Description
- Req#: JR103996
Employer Industry: Insurance Wholesaler
Why consider this job opportunity:
- Salary up to $20.63 per hour
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Contribute directly to customer satisfaction and retention
- Recognized as a Great Place To Work® for two consecutive years
What to Expect (Job Responsibilities):
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner
- Escalate complex issues to senior team members or management as needed
- Research and resolve customer questions related to coverage, claims, billing, and policy details
- Maintain accurate records of customer interactions and transactions
- Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor
What is Required (Qualifications):
- Minimum education of a high school diploma or equivalent
- 1 to 2 years of customer service or call center experience
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and handle multiple tasks
- Property & Casualty (IL) preferred or ability to obtain
How to Stand Out (Preferred Qualifications):
- Experience in insurance, healthcare, or veterinary reception or animal-related customer service is a strong advantage
#Insurance #CustomerService #CareerOpportunity #GreatPlaceToWork #JobGrowth
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