Concentrix - CA
Customer Service / Tech Support Rep – Tech Products (Remote)
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Job Description
- Req#: R1682130
Employer Industry: Customer Service and Technical Support
Why consider this job opportunity:
- Base salary of $19.50/hr, with performance-based incentives
- Opportunities for career advancement and personal development within the organization
- Work-from-home convenience, allowing a flexible work environment
- Paid training and lucrative employee referral bonus opportunities
- Comprehensive benefits including medical, dental, and vision insurance, as well as paid time off and holidays
- Supportive and inclusive company culture with various employee resource groups
What to Expect (Job Responsibilities):
- Provide friendly and effective customer service by answering questions about products and services
- Troubleshoot and resolve technical issues related to hardware, software, and client products
- Utilize a call flow guide to assist with inbound customer support
- Maintain accurate documentation and information retrieval in databases
- Stay knowledgeable about client products such as smartphones, tablets, and computers
What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong focus on building customer relationships and comfort with technology
- Ability to work in a quiet, distraction-free environment from home
- Strong problem-solving skills and proficiency in fast-paced multi-tasking
How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Eagerness to learn new technologies and strong computer navigation skills
- Availability to work flexible hours during the employer's hours of operation
#CustomerService #TechSupport #RemoteWork #CareerGrowth #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.
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