Concentrix - CA
Customer Service / Tech Support Rep – Tech Products (Remote)
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Job Description
- Req#: R1682130
**Employer Industry: Customer Service and Technical Support**
**Why Consider this Job Opportunity:**
- Base salary of $19.50/hr, with performance-based incentives
- Opportunity for career advancement with approximately 80% of managers promoted from within
- Work-from-home convenience with a supportive and inclusive company culture
- Comprehensive benefits including medical, dental, and vision insurance, as well as a registered retirement savings plan
- Access to daily pay enrollment for early pay options
- Engaging company culture with networking opportunities and diversity programs
**What to Expect (Job Responsibilities):**
- Provide exceptional customer service and technical support for client products and services
- Troubleshoot and resolve technical issues related to hardware and software
- Utilize a call flow guide to manage inbound customer support inquiries
- Document and track information in databases for effective issue resolution
- Maintain knowledge of client products, including smartphones, tablets, and computers
**What is Required (Qualifications):**
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and ability to build customer relationships
- Proficiency in using and explaining technology
- A quiet, distraction-free home environment for remote work
**How to Stand Out (Preferred Qualifications):**
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies
- Ability to work a flexible schedule during operational hours (8am-11:30pm EST)
#CustomerService #TechSupport #RemoteWork #CareerGrowth #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.
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