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Customer Success Manager (CSM) - Georgia
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Job Description
- Req#: 744000102139220
Employer Industry: Educational Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexibility in hours (EST/CST time zones)
- Impact the lives of millions of students through meaningful work
- Comprehensive benefits package including medical, dental, vision, and 401(k)
- Generous paid time off: 15 PTO days and 20+ paid holidays
- Ongoing learning and career development support
What to Expect (Job Responsibilities):
- Own and manage customer relationships in Georgia, ensuring they receive value from the YouScience platform
- Collaborate with internal teams and stakeholders to address client needs and technical challenges
- Conduct webinars and virtual training sessions to optimize product usage for clients
- Monitor client progress and deliver timely guidance to ensure successful outcomes
- Identify opportunities for expanding customer usage of YouScience products and services
What is Required (Qualifications):
- 5+ years in a customer-facing role (or equivalent)
- Outstanding communication, presentation, and problem-solving skills
- Experience working in a CRM
- Proven ability to manage multiple responsibilities simultaneously
- Highly organized with strong attention to detail
How to Stand Out (Preferred Qualifications):
- Bachelor's degree
- 2+ years working in education or education services
- Experience with educators or in EdTech
- Knowledge of Salesforce
#EducationalTechnology #CustomerSuccess #RemoteWork #CareerDevelopment #ImpactfulWork
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