Jonas Software
Customer Success Representative
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Job Description
- Req#: R48681
Employer Industry: Hospitality and Healthcare Solutions
Why consider this job opportunity:
- Base salary based on experience and bonus eligibility
- Comprehensive benefits package provided
- Opportunity to work in a fast-paced, high-growth environment
- Supportive and collaborative work culture with a focus on customer success
- Participation in after-hours support for enhanced learning and experience
- Chance to work with a leading provider of enterprise solutions in the hospitality and healthcare sectors
What to Expect (Job Responsibilities):
- Provide timely and efficient application and basic technical support to existing customers via phone, web, or email
- Multi-task in a fast-paced environment, setting priorities and completing tasks within time constraints
- Learn and retain product knowledge quickly, employing problem-solving and troubleshooting skills
- Deliver courteous and professional communication to ensure an exceptional customer experience
- Provide basic training to customers on installed products and participate in after-hours support as needed
What is Required (Qualifications):
- Proven track record of exceeding established goals and objectives
- Strong background in Microsoft Windows operating systems
- Experience with CRM software, particularly Salesforce.com
- Excellent verbal and written communication skills
- Strong organizational, time-management, attention to detail, and interpersonal skills
How to Stand Out (Preferred Qualifications):
- Knowledge of POS applications such as Micros/GEMpos
- BS/BA in a related field, Business or Technical (recommended but not required)
- Knowledge of Microsoft SQL is a plus
- Enthusiastic personality that fosters a positive work environment
- Ability to work as a team player with a customer-focused attitude
#HospitalitySolutions #CustomerSuccess #HealthcareTechnology #CareerGrowth #TeamPlayerAbout the company
Jonas Software invests in the people, products, and services that help build your organization. Join our family of over 100 vertical market software companies today!
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