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Customer Support & Marketing Assistant for a Financial Operations Software Company in the US (Home Based Full Time)
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Job Description
- Req#: 147741000076887019
Job Description
• Customer Support
- Create and follow up on support tickets to resolve transaction discrepancies
- Respond to refund and replacement inquiries via Zendesk with clarity and professionalism
- Support process improvements and customer communications
- Escalate technical issues, create internal tickets, and track them through resolution
- Assist in maintaining and updating Help Center documentation
• Lead Generation & Marketing Support
- Support the VP of Sales in building and refining target lists and buyer personas (e.g., CFOs, Controllers, COOs)
- Execute and optimize outreach sequences using HubSpot and GMass with clear meeting-booking calls to action
- Track and improve key metrics, including open rates, replies, bookings, and show rates
- Convert webinar and conference leads into scheduled meetings through structured follow-ups
- Assist with outbound outreach to strategic accounts via email, voicemail, and follow-ups
- Maintain clean, compliant data and strong email deliverability to protect sender reputation and maximize results
Skill Set
• 2+ years of customer support experience with Zendesk, including technical web app support. • 2+ years email marketing experience, including Hubspot, Gmass, Wordpress, Webflow and other programs. • Intermediate to advanced Excel skills (pivot tables, lookups, filters) and familiarity with Google Suite and Slack. • Exceptional attention to detail and accuracy in handling transactional data. • Excellent written and verbal English communication with clarity and empathy. • Highly organized, dependable, and able to manage multiple priorities effectively. • Background in Property Management or rentals • Must be a Filipino currently residing in the PhilippinesAbout the company
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