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Customer Support Helpdesk Specialist
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Job Description
- Req#: FA0CF7A596
Employer Industry: Legal Technology
Why consider this job opportunity:
- Salary up to $(amount)
- Opportunity for career advancement and growth within the organization
- Work remotely from the Pacific, Mountain, or Central Time zones
- Comprehensive benefits package, including 401(k) match and medical, dental, and vision insurance
- Supportive work environment that prioritizes work/life balance and mental health
- Chance to contribute to innovative legal tech solutions and enhance client experiences
What to Expect (Job Responsibilities):
- Develop a comprehensive understanding of legal tech solutions and share knowledge with clients
- Address and resolve customer concerns and technical issues to ensure high satisfaction
- Maintain accurate records of client interactions and support requests
- Collaborate cross-functionally with different departments to enhance customer success
- Participate in performance and development meetings, tracking key performance indicators (KPIs)
What is Required (Qualifications):
- Minimum of 2 years of customer support experience, including phone, email, and chat
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office products
- Experience using a CRM, such as Salesforce or Zendesk, preferred
- Knowledge of the legal services industry is preferred
How to Stand Out (Preferred Qualifications):
- Previous experience in providing customer service and technical support for a software company
- Familiarity with client success tools and technologies
#LegalTech #CustomerSupport #RemoteWork #CareerGrowth #WorkLifeBalance
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