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Customer Support Specialist
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Job Description
- Req#: 368635
Employer Industry: SaaS (Software as a Service)
Why consider this job opportunity:
- Salary up to $25/hr
- 401(k) matching with full match on the first 5% contribution
- Profit sharing and stock options available during profitable years
- Flexible vacation time with 12 days for personal use
- Health insurance coverage with 90% of premiums for employees covered
- Opportunity to work in a hybrid environment with 2-3 days in the West Michigan office
What to Expect (Job Responsibilities):
- Respond promptly and professionally to customer inquiries via chat, email, and phone
- Troubleshoot and resolve customer issues, escalating when necessary
- Provide accurate, up-to-date information on products and services
- Stay current on product knowledge to increase autonomy and efficiency
- Actively contribute to team goals and collaborative projects
What is Required (Qualifications):
- Proven experience supporting SaaS products via chat, email, or phone
- Strong written and verbal communication skills
- Ability to manage multiple tasks and prioritize effectively
- Self-motivated with a proactive approach to learning the product
- Confidence in making autonomous decisions that benefit customers and the team
How to Stand Out (Preferred Qualifications):
- 2+ years of customer service experience, specifically with SaaS products
- Understanding of event or box office ticketing software in the performing arts industry
- Familiarity with customer service software such as Slack and Intercom
- Experience using Apple/Mac products and ticketing software like Intercom/Zendesk
- Comfortable working in a hybrid environment
#SaaS #CustomerSupport #HybridWork #CareerOpportunity #EmployeeBenefits
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