Remote Jobs
Experienced- Call Center Manager (This is NOT a remote position)
This job is now closed
Job Description
- Req#: l7qEKAJF9Tv8
Employer Industry: Home Improvement
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including dental, health, life, and vision insurance
- Paid time off to support work-life balance
- Chance to lead a dynamic team in a fast-paced environment
- Strong emphasis on customer satisfaction and sales performance
What to Expect (Job Responsibilities):
- Supervise and manage a team of call center representatives to ensure high performance
- Monitor and analyze call center performance metrics to identify areas for improvement
- Develop and implement strategies to increase sales and improve customer satisfaction
- Train and coach call center representatives on best practices for customer service and sales techniques
- Handle escalated customer complaints or issues in a professional manner
What is Required (Qualifications):
- Experience in call center management
- Strong leadership skills with the ability to motivate and inspire a team
- Proven ability to analyze data and make data-driven decisions
- Exceptional customer service skills with a focus on resolving customer issues effectively
- Sales experience and the ability to drive sales performance within a call center environment
How to Stand Out (Preferred Qualifications):
- Experience in the home improvement industry
- Strong project management skills with the ability to prioritize tasks and meet deadlines
- Excellent communication skills, both verbal and written
#HomeImprovement #CallCenterManagement #Leadership #CustomerService #CareerOpportunity
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.