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Expert Salesforce Business Analyst - Remote
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Job Description
- Req#: 7546487003
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive compensation and benefits package, including medical, dental, and vision insurance
- Work in a dynamic and collaborative environment that values diverse perspectives
- Engage in meaningful projects that enhance customer experience and operational efficiency
- Flexible work environment with a focus on professional development
What to Expect (Job Responsibilities):
- Lead requirements gathering and documentation for Salesforce initiatives, including Customer Experience portal and Service Cloud capabilities
- Act as the subject matter expert for Salesforce enhancements, configurations, and integrations
- Collaborate with stakeholders to define scope, priorities, and business challenges
- Translate business needs into actionable technical requirements, focusing on Salesforce flows, automation, and reporting
- Maintain comprehensive documentation, including user stories, process flows, and business rules
What is Required (Qualifications):
- 6+ years of experience as a Business Analyst or Product Analyst, with extensive hands-on Salesforce experience
- Proven experience gathering requirements and successfully implementing a Salesforce Customer Experience portal and Service Cloud functionality
- Strong understanding of Salesforce architecture, standard/custom objects, flows, validation rules, and platform limitations
- Skilled in Agile methodologies and backlog refinement
- Excellent communication and collaboration skills across technical and non-technical audiences
How to Stand Out (Preferred Qualifications):
- Experience with enterprise tools like Zuora, NetSuite, or Workday
- Familiarity with API integrations, data flows, or light SQL
- Background in SaaS, healthcare, or regulated industries
- Certifications: Salesforce Administrator, Certified Scrum Product Owner, or IIBA CBAP
#HealthcareTechnology #BusinessAnalyst #Salesforce #CareerOpportunity #DiversityAndInclusion
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