• Job Description

  Req#: 80ceaa0d-aa8d-45d7-8ded-42039539c18e
  About MCIM
  
  Make Every Center Stronger.
  
  MCIM is how critical facility operators make every data center stronger. With a purpose-built platform and real-time analytics, MCIM eliminates silos, removes blind spots, and ensures operators never go it alone in managing mission-critical infrastructure.
  
  For too long, data centers have operated with fragmented tools, inconsistent workflows, and unreliable data - capping their potential. MCIM unites operations, maintenance, capital planning, and reliability intelligence into one comprehensive platform built specifically for mission-critical environments.
  
  
  • No silos - one platform that unites workflows across sites and teams
  • No blind spots - clean, first-party data and benchmarking that drive better decisions
  • No going it alone - a consultative partner dedicated solely to data center operations
  
  Trusted by leading colocation providers, hyperscalers, and global financial institutions, MCIM is purpose-built to support the complexity, density, and uptime demands of modern digital infrastructure.
  
  The Associate Field Services Specialist role offers a unique opportunity for a motivated early-career professional to gain hands-on experience in the critical facilities and field services industry. Working closely with Field Services team, you will support audits, data collection, maintenance scheduling, and training efforts using the MCIM platform. This role is ideal for someone with technical curiosity, attention to detail, and a desire to grow into a subject matter expert in data center and facility operations.
  
  Key Responsibilities
  
  Support Critical Asset Data Collection
  
  - Assist in the inventory and data entry of critical infrastructure assets within customer facilities.
  
  - Participate in field audits under the guidance of experienced team members to ensure clean, standardized data within the MCIM platform.
  
  Develop GeoJson and virtual topology based on asset collection data specific to Customer locations
  
  Help Develop and Maintain Procedures
  
  - Support senior team members in the creation and maintenance of operational procedures and emergency/maintenance scripts.
  
  - Assist with organizing and documenting updates to procedures using templates and standard formats.
  
  Contribute to Maintenance Coordination
  
  - Help monitor compliance with CMMS schedules and track work order progress.
  
  - Collaborate with the Field Services team to group assets and align work plans.
  
  Training & Platform Familiarization
  
  - Learn to navigate and utilize the MCIM platform effectively.
  
  - Help organize training materials and assist in onboarding users to MCIM tools and features.
  
  Product & Field Feedback
  
  - Share field-level insights gathered during site visits or data collection efforts.
  
  - Participate in internal feedback loops for continuous platform improvement and field alignment.
  
  Preferred Qualifications
  
  - High school diploma or equivalent required; technical/vocational training preferred.
  
  - 1-2 years of exposure to facility operations, data centers, or other technical environments (internships and military training welcome).
  
  - Familiarity with basic building systems such as HVAC, electrical backup systems, or maintenance software is a plus.
  
  - Interest in building a career in facilities management or technical services.
  
  - Willingness to travel up to 75% of the time to support on-site activities.
  
  - Must be eligible for international travel and possess or be able to obtain a U.S. passport.
  
  Why Join MCIM at Fulcrum Collaborations?
  
  You'll be part of a fast-growing team that supports mission-critical systems across industries like financial services, telecom, healthcare, and technology. Our platform is used by Fortune 100 clients globally, and you'll be contributing to projects that have real impact on operational resilience and performance.

• About the company

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