Remote Jobs
Help Desk Coordinator II
6 days agoWhat's your preference?
Job Description
- Req#: 12123
Employer Industry: Telecommunications
Why consider this job opportunity:
- Salary up to $30.43 per hour
- Performance-based bonuses available
- Comprehensive benefits package including health, dental, and vision insurance
- Retirement savings plan with company match
- Opportunities for professional development and career advancement
- Dynamic and supportive team environment
What to Expect (Job Responsibilities):
- Address network, device, and equipment issues, resolving them effectively
- Assess whether Tier I support tickets should be dispatched or escalated to Tier III
- Conduct remote troubleshooting for network-related problems
- Identify and evaluate the functionality of access points and determine the need for reboots
- Resolve cable and video-related issues, including problems with Dish Smart Boxes
What is Required (Qualifications):
- Possession of a High School Diploma or GED
- More than 2 years of customer service experience
- Over 1 year of technical support experience
- Strong written and oral communication skills
- Proficiency in network and wireless troubleshooting
How to Stand Out (Preferred Qualifications):
- Familiarity with Ruckus, Juniper, and Cambium Access Points
- Experience with Zendesk or another ticketing system
- Previous work experience with an Internet Service Provider (ISP)
#Telecommunications #CustomerService #TechnicalSupport #CareerOpportunity #TeamEnvironment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.