Remote Jobs
Help Desk Support 2
This job is now closed
Job Description
- Req#: uWjl5KHRHpa4
Employer Industry: Financial Services
Why consider this job opportunity:
- Comprehensive benefits package including medical, dental, life insurance, short- and long-term disability, profit sharing, 401(k) with company matching, and paid sick, holiday, and vacation time
- Top-notch training to help you build a solid foundation and excel in your role
- Community service opportunities to contribute to charities, local food banks, and educational initiatives
- Career growth potential with pathways for advancing careers within the organization
- Remote work opportunity with travel required on a quarterly basis
What to Expect (Job Responsibilities):
- Provide Level 2 remote technical support for hardware, software, and basic operational support for company-maintained computer systems and services in both Spanish and English
- Mentor and assist Level 1 technicians with technical support
- Receive and address incoming contacts and calls from field and home office personnel regarding system or operational-related problems and/or service requests
- Resolve moderately complex problems requiring system and technical knowledge to meet internal customer expectations
- Record key information of reported incidents into the Incident Management System and determine additional routing of cases as needed
What is Required (Qualifications):
- Minimum of 1 year of experience in a help desk environment
- High School Diploma or equivalent required
- Strong customer service orientation with effective verbal and written communication skills
- Basic knowledge of computer-based systems, tools, and processes, as well as company business processes, policies, and procedures
- Ability to troubleshoot and remotely install hardware
How to Stand Out (Preferred Qualifications):
- A 2-year technical school degree or equivalent
- Related technical certifications
#FinancialServices #HelpDeskSupport #RemoteWork #CareerGrowth #CommunityService
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