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Job Description
- Req#: sAknrUztUIqf
Employer Industry: Inbound Call Center Services
Why consider this job opportunity:
- Salary based on experience
- Comprehensive medical benefits available from the first day of the month following hire
- Ancillary benefits, including dental, vision, life insurance, and more, available after 60 days
- 401K eligibility after 6 months, providing long-term financial security
- Opportunity to work remotely from approved states
- Supportive work environment focused on maintaining high standards of customer service
What to Expect (Job Responsibilities):
- Serve as the first point of contact for users seeking technical assistance via phone, email, or virtual support platforms
- Diagnose and resolve hardware, software, and network issues in a timely manner
- Provide technical support for Windows systems, printers, and standard office applications
- Maintain accurate documentation of user issues and resolutions using Help Desk software
- Assist with system updates, patches, and backups to ensure security and reliability
What is Required (Qualifications):
- Must be 18 years or older
- High school diploma or GED
- 1-2 years of computer information systems education preferred
- Basic knowledge of networking concepts and understanding of cybersecurity principles
- Excellent communication skills (written and oral)
How to Stand Out (Preferred Qualifications):
- IT certifications preferred
- Ability to manage multiple tickets or requests efficiently
- Reliable, punctual, and able to self-manage
- Ability to work effectively with teams cross-departmentally
- Ability to provide professional and courteous phone demeanor
#InboundCallCenter #RemoteWork #TechnicalSupport #CustomerService #CareerGrowth
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