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Job Description
- Req#: wSj9URHWweOr
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- 100% remote work flexibility
- Competitive salary with the potential for additional bonuses
- Supportive and collaborative work environment
- Chance to work with cutting-edge technology and processes in IT and Cyber Security
What to Expect (Job Responsibilities):
- Answer specific questions regarding the installation, operation, configuration, customization, and usage of assigned products
- Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions for common failures
- Escalate complex problems to senior-level contract support team members
- Utilize problem management databases and help desk systems to manage support tickets
- Communicate technical issues effectively to both technical and non-technical stakeholders
What is Required (Qualifications):
- Must be able to obtain and maintain a Secret security clearance; U.S. citizenship is required
- Minimum of 5 years of experience as a Helpdesk Specialist, with at least 2 years in multi-server environments
- Strong customer service orientation
- Excellent verbal and written communication skills
- Level II knowledge of hardware and/or software products required
How to Stand Out (Preferred Qualifications):
- Experience with access control processes and systems of ICAM (Identity, Credential, and Access Management)
- Familiarity with cloud-based containerized environments
- Experience with course management software Moodle
- Knowledge of DevOps software GitLab
- Experience with AWS (Amazon Web Services) cloud environment
#InformationTechnology #RemoteWork #HelpdeskSpecialist #CareerAdvancement #CyberSecurity
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