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Helpdesk Analyst
4 days agoWhat's your preference?
Job Description
- Req#: 25-02868
Employer Industry: Healthcare IT Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Hybrid work model, with 3 days in the office per week
- Supportive work environment focused on data integrity and healthcare improvement
- Chance to make a positive impact on immunization records and public health
- Collaborate with diverse teams to enhance system performance and user experience
What to Expect (Job Responsibilities):
- Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality
- Investigate and resolve duplicate patient records and bad merges in the immunization registry
- Use data tools and matching algorithms to identify and correct data integrity issues
- Document all support interactions in the ticketing system and maintain accurate logs
- Collaborate with IT and data quality teams to improve deduplication processes and system performance
What is Required (Qualifications):
- Associate's or Bachelor's degree in Health Informatics, Information Technology, Public Health, or a related field
- Minimum of 4.5 years of experience in a helpdesk, data quality, or healthcare IT support role
- Familiarity with immunization information systems
- Strong analytical and problem-solving skills
- Excellent communication and customer service abilities
How to Stand Out (Preferred Qualifications):
- Experience with deduplication tools, data matching, or record linkage techniques
- Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
- Knowledge of HL7 messaging and public health data standards
- Experience working with state or local public health departments
- Understanding of HIPAA and data privacy regulations
#HealthcareIT #DataIntegrity #PublicHealth #CareerOpportunity #HybridWork
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