• Job Description

  Req#: 575242
  Description
  
  DYADlaw, P.C. is a fast-growing law firm passionate about helping immigrants achieve their American Dreams - is looking for its next Dream Team member!
  
  
  • Are you passionate about immigrant rights?
  • Do you want to play a role in changing lives?
  • Are you detail-oriented and thrive in both independent and team settings?
  • Do you enjoy making a real impact through meaningful work?
  • At DYAD, we believe in taking care of our team the way we care for clients. We offer competitive benefits, growth opportunities, and a mission-driven environment where your work truly matters.
  
  
  We're looking for problem-solvers, doers, and difference-makers.
  
  This role is ideal for someone who sees challenges not as obstacles but as opportunities to grow, refine their craft, and elevate the team around them.
  
  At DYADlaw, we reward those who take ownership of their development, embrace feedback, and continuously push themselves toward excellence. Growth here is earned through action, discipline, and results.
  
  Come be a dream maker with us!
  
  Sales Manager
  
  The Sales Manager will own the performance of the firm's entire sales conversion system - from lead intake to retained client.
  
  You will lead and optimize the performance of:
  
  • Intake Specialists
  • Client Relationship Specialists (Closers)
  • Client Success follow-up teams
  
  
  Our marketing engine produces strong inbound demand. Your responsibility is to ensure that demand converts into predictable, measurable revenue.
  
  This role requires a leader who can build structure, enforce discipline, and coach a team to elite performance levels.
  
  What Success Looks Like
  
  The Sales Manager will drive a system that consistently achieves:
  
  • 50%+ consultation-to-client conversion rates
  • 75%+ intake booking rates
  • 85-95% appointment show-up rates
  • Predictable month-to-month revenue growth
  • A culture of accountability and performance
  
  You will own the full sales pipeline - from lead to retained client.
  
  Work Environment & Leadership Expectations
  
  This is a high-visibility, high-impact leadership role within a fast-growing firm.
  
  The ideal candidate thrives in:
  
  • Performance-driven environments
  • Structured, metric-oriented systems
  • High-accountability cultures
  • Rapid growth and operational scaling
  
  This role requires both strategic thinking and hands-on execution. The Sales Manager must balance leadership presence with tactical involvement - setting vision while ensuring daily standards are upheld.
  
  Responsibilities
  
  Core Responsibilities
  
  Revenue & Sales Performance Leadership
  • Own and drive monthly revenue performance
  • Maintain 50%+ consultation-to-client conversion rates
  • Lead daily sales huddles and weekly pipeline reviews
  • Manage revenue pacing and forecasting
  • Monitor all critical performance metrics, including:
  • Appointments booked
  • Show-up rates
  • Individual and team conversion rates
  • Average case value
  • Refund rates
  • Pipeline velocity
  • Step in as a backup closer when necessary to model elite sales performance
  
  Coaching & Sales Leadership
  
  Great teams are built through coaching.
  
  You will:
  • Conduct structured weekly 1:1 coaching sessions
  • Perform call reviews and deal analysis (2-3 hours per week per rep)
  • Reinforce scripting discipline and objection-handling mastery
  • Lead monthly sales training and development sessions
  • Implement quarterly Sales Development Plans
  • Drive performance improvement plans when necessary
  • Build a culture of urgency, ownership, and accountability
  
  Intake & Client Success Optimization
  • Maintain 75%+ intake booking rates
  • Audit intake scripts and CRM documentation weekly
  • Ensure seamless handoff between intake and sales closers
  • Oversee Client Success outreach, reactivation campaigns, and referrals
  • Track CRM discipline and outreach performance
  
  Sales Strategy & Conversion Optimization
  • Use CRM data, call recordings, and campaign analytics to identify conversion bottlenecks
  • Optimize booking, show-up, and closing performance
  • Align sales messaging with marketing positioning
  • Support marketing with real-time conversion insights
  • Implement testing strategies to improve conversion rates
  
  Qualifications
  
  The following includes the knowledge, skill, and/or ability requirements necessary to perform this position.
  • Bachelor's Degree in Business, Sales, Marketing, or related field (or equivalent experience).
  • Bilingual English/Spanish required.
  • Minimum 5 years of sales management experience in high-ticket services (legal, finance, medical, consulting, or similar).
  • Proven track record leading inbound sales teams to 50%+ conversion rates.
  • Experience managing high-volume call center operations.
  • Strong understanding of CRM systems (HubSpot preferred), call tracking, and sales analytics.
  • Deep knowledge of sales analytics, pipeline management, and call tracking
  • Proven ability to rebuild or scale underperforming sales teams
  • Strong coaching and performance management ability
  • Data-driven mindset with disciplined reporting practices
  • Executive presence and ability to lead high-performance teams
  • Strong ethical judgment and client-first mindset

• About the company

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