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Job Description
- Req#: JR34741
Employer Industry: Biotechnology
Why consider this job opportunity:
- Competitive compensation
- Excellent benefits including accrued time off, medical, dental, vision, 401k, disability & life insurance, and paid maternity and paternity leave
- Employee discounts and exclusive promotions
- Recognition programs, contests, and company-wide awards
- Collaborative and supportive work environment recognized as one of the Best Places to Work in BioPharma (2022, 2023, & 2024)
- Certified Great Place to Work (2022, 2023, 2025)
What to Expect (Job Responsibilities):
- Document all Medical Information Requests, Adverse Events, and Product Quality Complaints in compliance with guidelines and regulations
- Conduct study compliance calls to volunteers enrolled in clinical/medical research trials
- Provide patient support to participants in Patient Support Programs
- Maintain excellent quality and productivity standards for client programs
- Safeguard patient privacy and confidentiality by adhering to HIPAA guidelines
What is Required (Qualifications):
- Current US healthcare professional license: RN
- Excellent verbal, written, and listening communication skills
- Competency with computer keyboard and mouse
- Ability to work independently and in a group setting
- Strong organizational skills and results-oriented mindset
How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Familiarity with medical terminology
- Ability to manage multiple projects simultaneously
- Pleasant telephone manner
- Flexibility to perform administrative duties as needed
#Biotechnology #HealthcareSupport #PatientCare #CareerOpportunity #GreatPlaceToWork
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