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New Claim Lead Conversion Specialist
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Job Description
- Req#: 3951350
Employer Industry: Veteran Benefits Advocacy
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment focused on helping veterans
- Chance to make a positive impact on the lives of veterans seeking benefits
- Engage directly with clients to educate them on their rights and options
- Work in a mission-driven organization dedicated to serving those who have served
What to Expect (Job Responsibilities):
- Initiate first contact with assigned clients via phone and email to assess potential for new service connections
- Explain the company's expertise in identifying unclaimed conditions and convey the value of services offered
- Address inquiries regarding eligibility for original claims and set client expectations
- Gather and verify critical documentation needed for new claims, including DD214 and Service Treatment Records
- Update client profiles with detailed notes to support case management and ensure compliance
What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or GED
- At least 1 year of related experience in customer service, sales, or a similar client interaction role
- Basic proficiency in Microsoft Office Suite (Word, Outlook, Excel)
- Excellent verbal communication skills and active listening abilities
- Ability to build rapport and establish positive relationships with clients
How to Stand Out (Preferred Qualifications):
- Experience with CRM (Customer Relationship Management) systems
- Familiarity with the VA claims process
- Strong sales and persuasion skills to effectively communicate the value of services
- Proven organizational skills to manage client documentation and follow-ups
- Ability to adapt to various client needs and situations
#VeteranSupport #CustomerService #CareerOpportunity #Advocacy #MissionDriven
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
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