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Patient Services Specialist - REMOTE
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Job Description
- Req#: 87afd394-f698-4aca-b024-0e1cfafe7a84
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from a home-based office with approximately 25% travel
- Supportive and collaborative work environment
- Chance to make a positive impact on patient experiences and grievances
- Involvement in educational activities for the ESRD community
What to Expect (Job Responsibilities):
- Assess and investigate beneficiary grievances, resolving problems between patients and dialysis facilities
- Refer beneficiaries to appropriate state agencies and CMS for grievances related to provider actions
- Provide technical assistance on compliance with Conditions for Coverage (CfC) including Patients' Rights and grievance procedures
- Manage incoming calls from beneficiaries, family members, and providers, addressing inquiries or grievances
- Facilitate the grievance process and ensure documentation meets CMS standards
What is Required (Qualifications):
- Master's degree in social work (MSW) is required
- Social Work Licensure preferred (e.g., LSW or LCSW)
- Experience in conflict resolution and crisis management
- Proficiency in Microsoft Office products, including spreadsheet and database software
- Knowledge of Nephrology, End Stage Renal Disease, or dialysis preferred
How to Stand Out (Preferred Qualifications):
- Case Management experience preferred
- Experience managing difficult, ethical, and emotional consumer situations
- Familiarity with grievance activities and processes in healthcare settings
#HealthcareServices #PatientSupport #RemoteWork #CareerOpportunity #ConflictResolution
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