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Pharmacy Call Center Representative
Pay$16.50 / hour
LocationRochester/New York
Employment typeContract
This job is now closed
Job Description
- Req#: 916008
- Provide excellent customer service to all inbound and outbound callers.
- Responsible for answering a high volume of incoming calls.
- Responding to emails in a timely manner.
- Provide resolution for all concerns and issues in a professional manner.
- Follows processes and procedures to ensure programs requirements are complied with.
- Must be able to follow direction and work cohesively in a team environment to meet customer's needs.
- Ability to navigate through multiple systems effectively.
- 1-3+ years of call center experience
- Customer Service/ Call Center experience within the healthcare industry highly desired
- Must be comfortable in a fast-paced environment
- Experienced with Medicaid/Medicare is a plus
- Excellent written and verbal communication skills
- Advanced systems aptitude in order to utilize multiple computer applications and strong computer skills
- Pharmacy experience is a plus
Innova Solutions is immediately hiring for a Pharmacy Call Center Representative.
Position type: Full-time, Contract-to-hire
Duration: 6-month contact-to-hire
Location: Rochester, NY for up to 6 weeks, then fully remote, work-from-home
This full-time (40-hours per week) position requires employees to train and work on-site in Rochester for up to 6-weeks, prior to transitioning to a fully remote work-from-home environment. Applicants must be available to work weekend hours, day-time hours, and evening-hours, throughout 8-hour shifts, 5-days per week. Compensation for this role is $16.50 per hour.
As a Pharmacy Call Center Representative, you will:
PAY RANGE AND BENEFITS:
Pay Rate: $16.50 per hour
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Website : https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.About the company
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