NHS
Practice Business Manager
This job is now closed
Job Description
- Req#: A5767-26-0000?language=en&page=1093&sort=publicationDateDesc
- Literacy and numeracy skills sufficient to manage a small to medium sized business
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
- Experience of managing multidisciplinary teams
- Experience for financial management, including forecasting and budgeting
- Experience of successfully developing and implementing projects
- Experience of HR processes, workforce planning and development
- Experience of performance management including appraisals, staff development and disciplinary procedures
- Experience of working in a practice management role
- Experience of QuickBooks accounting
- Experience of working in a healthcare setting
- NHS/primary care general practice experience
- Relevant health and safety experience
- Literacy and numeracy skills sufficient to manage a small to medium sized business
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
- Experience of managing multidisciplinary teams
- Experience for financial management, including forecasting and budgeting
- Experience of successfully developing and implementing projects
- Experience of HR processes, workforce planning and development
- Experience of performance management including appraisals, staff development and disciplinary procedures
- Experience of working in a practice management role
- Experience of QuickBooks accounting
- Experience of working in a healthcare setting
- NHS/primary care general practice experience
- Relevant health and safety experience
Job summary
Our managing partner is retiring after 13 years and we are looking for a motivated manager with exceptional interpersonal skills to lead our successful team, oversee operational management and work closely with the partners on strategic planning.
We have a stable partnership of 5 GP partners and a team of just under 40 staff, providing care to approximately 15,000 patients.
Although experience of working in general practice is desirable, we welcome applications from experienced managers who can demonstrate that they have skills in the areas required.
Main duties of the job
In addition to overseeing the operational aspects of the practice, this role is responsible for business development, financial management, including QuickBooks bookkeeping, HR functions, supporting the premises/facilities management, complaints process and ensuring CQC and regulatory compliance.
Supported by a full-time Practice Manager and a Service Improvement Manager, the Business Manager will provide advice and guidance to the partners and team, developing systems that support excellent patient care, whilst maintaining a happy and effective working environment. They will also work collaboratively with the PCN, ICB and PPG.
The successful candidate will be innovative and forward thinking with strategic vision. They will have confident approach and be proactive and solutions focussed.
Experience of managing a large team and knowledge and skills in the areas of project management, HR, compliance and change management is essential.
About us
We are a stable partnership of 5 GP partners (and a managing partner who is retiring), with a team of just under 40 clinical and non-clinical staff, committed to delivering excellent care to approximately 15,000 patients.
We are an established Teaching practice and are also involved in student nursing training.
The practice is the largest practice within the Southport & Formby Primary Care Network (PCN) which is made up of 14 local GP practices, working together with the aim of improving healthcare for the community and reducing health inequalities for its 128,000 patients.
We provide the Enhanced Health in Care Homes agenda on behalf of the PCN.
Our CQC rating is Good (2016).
Details
Date posted
02 March 2026
Pay scheme
Other
Salary
£55,000 to £65,000 a year WTE (pro-rata for part-time - minimum 30 hours over 4 days)
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A5767-26-0000
Job locations
The Village Surgery
12 Elbow Lane
Formby
Liverpool
L37 4AW
Job descriptionJob description
Job responsibilities
a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.
b) Oversee the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.
c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
d) Ensure employment law and legislation is adhered to.
e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.
f) Provide support and advice to the partnership and keep them updated on practice matters.
g) Keep up to date with developments and changes within primary care.
h) Manage payroll and pensions, ensuring accurate reporting and submissions.
i) Work closely with the Partners on financial planning, budget setting and forecasting.
j) Ensure the practice explores all opportunities to maximise income and reduce expenditure.
k) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.
l)Oversee the significant event and complaints processes, in line with current legislation and guidance.
m)Manage contracts and maintenance for services and equipment.
n) Oversee the review and update of all practice policies and procedures.
o) Lead and coordinate projects within the practice.
p) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).
q) Coordinate the practice development plan and business continuity plan.
r) Produce of business cases for new services and provide project management, as required.
s) Ensure on-going CQC compliance.
t) Ensure the practice maintains compliance with its NHSE contractual obligations.
u) Provide advice and support to the staff and the partnership to ensure effective team working.
v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.
w) Facilitate partners and practice meetings and maintain an up-to-date action plan.
x) Support the management of the Patient Participation Group.
y) Manage estates and facilities, including health and safety aspects and risk assessments.
Job responsibilities
a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.
b) Oversee the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.
c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
d) Ensure employment law and legislation is adhered to.
e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.
f) Provide support and advice to the partnership and keep them updated on practice matters.
g) Keep up to date with developments and changes within primary care.
h) Manage payroll and pensions, ensuring accurate reporting and submissions.
i) Work closely with the Partners on financial planning, budget setting and forecasting.
j) Ensure the practice explores all opportunities to maximise income and reduce expenditure.
k) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.
l)Oversee the significant event and complaints processes, in line with current legislation and guidance.
m)Manage contracts and maintenance for services and equipment.
n) Oversee the review and update of all practice policies and procedures.
o) Lead and coordinate projects within the practice.
p) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).
q) Coordinate the practice development plan and business continuity plan.
r) Produce of business cases for new services and provide project management, as required.
s) Ensure on-going CQC compliance.
t) Ensure the practice maintains compliance with its NHSE contractual obligations.
u) Provide advice and support to the staff and the partnership to ensure effective team working.
v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.
w) Facilitate partners and practice meetings and maintain an up-to-date action plan.
x) Support the management of the Patient Participation Group.
y) Manage estates and facilities, including health and safety aspects and risk assessments.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Village Surgery Formby
Address
The Village Surgery
12 Elbow Lane
Formby
Liverpool
L37 4AW
Employer's website
https://www.thevillagesurgeryformby.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
The Village Surgery Formby
Address
The Village Surgery
12 Elbow Lane
Formby
Liverpool
L37 4AW
Employer's website
https://www.thevillagesurgeryformby.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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