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Remote Call Center Operations Supervisor
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Job Description
- Req#: 1653041
Employer Industry: Call Center Operations
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work hours with the option to work remotely
- Comprehensive benefits package including Health, Dental, and Vision
- Paid Time Off and company-paid Life & Short/Long-Term Disability
- 401(k) plan available after 1 year of employment
What to Expect (Job Responsibilities):
- Supervise remote call center agents to ensure productivity, quality, and service goals are met
- Monitor key performance indicators such as handle time, service level, attendance, and quality
- Provide real-time coaching and performance management to team members
- Participate in the hiring, training, and performance evaluation processes
- Handle escalations and support operational improvements within the team
What is Required (Qualifications):
- Minimum of 3 years of direct call center supervisory experience, preferably in remote, high-volume environments
- Proven experience managing inbound and outbound call operations
- Strong coaching, leadership, and communication skills
- Advanced computer skills, including proficiency in MS Office
- Ability to maintain a quiet home workspace with reliable high-speed internet
How to Stand Out (Preferred Qualifications):
- Experience in a high-volume call center environment
- Familiarity with various call center systems and technologies
#CallCenter #RemoteWork #Leadership #CareerGrowth #HealthcareBenefits
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