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Remote Helpdesk Support Analyst
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Job Description
- Req#: 3013064
Employer Industry: Financial Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, vision, life, and disability insurance
- Employee Stock Purchase Program (ESPP) and 401K with company match after 12 months
- Access to professional development resources, including training, certifications, and career coaching
- Supportive and collaborative work environment with a focus on innovation and continuous learning
- Remote work opportunity, allowing flexibility in your work location
What to Expect (Job Responsibilities):
- Answer calls and chats from team members, assisting them with technical problems and documenting issues in the help desk ticketing system
- Handle password reset requests and respond to emails promptly
- Escalate critical issues to the appropriate teams as necessary
- Provide excellent customer service through effective communication and problem-solving
- Assist in maintaining a positive and efficient team environment
What is Required (Qualifications):
- High school diploma required
- Willingness to learn and enhance technical skills
- Ability to multitask effectively in a fast-paced environment
- Knowledge of Windows operating systems, MS Office applications, and Microsoft Outlook/Exchange
- Strong interpersonal and communication skills
How to Stand Out (Preferred Qualifications):
- Previous experience in a help desk or technical support role
- Familiarity with ticketing systems and troubleshooting methodologies
- Positive attitude and ability to work well in a team setting
- Knowledge of additional software applications or IT concepts
#FinancialServices #HelpDeskSupport #RemoteWork #CareerDevelopment #CustomerService
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