• Job Description

  Req#: 3199696
  Application deadline: Mar 29, 2026
  
  Provide technical support to third-party developers building applications on the Ring Developer Experience platform. Help developers successfully integrate Ring APIs, troubleshoot issues, and accelerate their time-to-market while maintaining high developer satisfaction.
  
  Key job responsibilities
  Technical Support (70%)
  * Answer developer questions about API integration, authentication, and SDK usage
  * Troubleshoot integration errors and API response issues
  * Guide developers through device capability discovery and feature availability
  * Help developers navigate certification requirements and app submission process
  * Debug rate limiting and quota management issues
  
  Knowledge Management (20%)
  * Document common issues and solutions in knowledge base
  * Identify documentation gaps and improvement opportunities
  * Create troubleshooting guides and FAQ content
  * Contribute to self-service resources to reduce ticket volume
  
  Escalation & Collaboration (10%)
  * Triage and escalate complex technical issues to engineering teams
  * Collect developer feedback for product and documentation improvements
  * Participate in weekly office hours and developer community forums
  * Track support metrics and identify recurring pain points
  
  - Experience working with REST API based services, or experience with web-based applications and HTTP and experience in deploying identity and access management systems
  - Experience identifying bugs in architecture, algorithms, functionality, and performance with strong overall debugging skills
  - Experience conveying complex technical concepts to both technical and business audiences
  - Experience troubleshooting issues and root cause analysis
  - Video/IoT Basics: Understanding of video streaming, motion detection, and IoT device concepts
  - Customer Focus: Patient, empathetic, and committed to developer success
  - Self-Starter: Can work independently with minimal supervision
  - Documentation: Strong written communication for knowledge base articles- Experience in technical account management, business relationship management, or consulting
  - Previous developer support or API support experience
  - Experience with developer communities (Stack Overflow, GitHub, forums)
  - Developer Tools: Familiarity with Postman, cURL, API testing tools
  
  Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
  
  Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
  
  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
  
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
  
  
  The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
  
  
  USA, , Virtual - 24.00 - 43.00 USD hourly

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

Notice