Ramp
Scaled Customer Activation Manager | Bill Pay Specialist
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Job Description
- Req#: 503f45ec-9b4c-44c1-95dd-fa8aaf96e5a8
Employer Industry: Financial Technology (Fintech)
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- 100% medical, dental, and vision insurance coverage for you
- Flexible PTO and wellness stipend
- Work in a fast-paced, innovative startup environment
- Support for relocation to NYC or SF if necessary
- Chance to contribute to the development of industry-leading financial solutions
What to Expect (Job Responsibilities):
- Become an expert in Ramp’s Account Payable (Bill Pay) and Procurement products, ensuring efficient onboarding of new customers
- Directly manage a book of micro-SMB and SMB customers through personalized onboarding experiences
- Ensure customers are fully onboarded to Ramp within 60 days and under two calls
- Collaborate with Product to share customer insights and feedback for continuous improvement
- Identify opportunities to automate and streamline the onboarding process for enhanced efficiency
What is Required (Qualifications):
- Minimum 3 years of experience in customer success, account management, technical consulting, or product operations
- Exceptional project management, organization, and time management skills
- Excellent verbal and written communication abilities
- Proven track record of exceeding quota or outperforming key metrics
- Strong desire to become a product expert and effectively communicate product functionalities
How to Stand Out (Preferred Qualifications):
- Experience working with accounting partners, Private Equity, or Venture Capital
- Familiarity with accounting systems such as QuickBooks Online, NetSuite, Sage, or Microsoft Dynamics
- Experience in financial services sales
- Background in high-growth startups
- Knowledge of accounts payable or procurement processes
#FinancialTechnology #CustomerSuccess #CareerOpportunity #InnovativeStartup #RemoteWork #GrowthPotential
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