IDC - US
Senior Customer Success Manager
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Job Description
- Req#: 6425
Employer Industry: Technology Market Research Firm
Why consider this job opportunity:
- Salary range between $90,000 - $120,000, inclusive of base salary and commission
- Opportunity for career advancement and growth within a leading global technology market research firm
- Collaborative, innovative, and entrepreneurial work environment
- Chance to make a significant impact on client success and satisfaction
- Engage with senior stakeholders and large enterprise clients in the IT industry
- Travel opportunities to visit key customers (20% travel)
What to Expect (Job Responsibilities):
- Manage and sustain trusted, long-term partnerships with clients as a strategic advisor
- Guide new clients through the onboarding process, ensuring they are effectively trained and aligned to success outcomes
- Advocate for customer needs internally by capturing feedback and collaborating with product and research teams
- Monitor client engagement to proactively address challenges and align resources to client priorities
- Collaborate with Sales Account Directors on renewal cycles and identify expansion opportunities
What is Required (Qualifications):
- Minimum of 5 years of experience in customer success, account management, or a related field, preferably in the IT industry
- Bachelor’s Degree or equivalent experience
- Proven ability to understand key customer personas and needs from IT suppliers
- Excellent verbal and written communication skills, with the ability to build rapport with clients and stakeholders
- Strong analytical and problem-solving skills, with a proactive client-first approach
How to Stand Out (Preferred Qualifications):
- Experience working with large enterprise clients
- Knowledge of Salesforce and Microsoft 365
- Familiarity with tools like Gainsight or ChurnZero
- Ability to work collaboratively with cross-functional teams
#Technology #CustomerSuccess #ITIndustry #CareerGrowth #ClientEngagement
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
IDC examines consumer markets by devices, applications, networks, and services to provide complete solutions for succeeding in these expanding markets.
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