Kount
Senior Customer Success Manager
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Job Description
- Req#: J00175359
Employer Industry: Financial Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within a leading financial services organization
- Competitive salary with potential for bonuses
- Work remotely from anywhere in Canada
- Supportive and collaborative work environment focused on team success
- Chance to influence and enhance customer experience for high-profile clients
What to Expect (Job Responsibilities):
- Manage the post-sale lifecycle for a flagship financial institution, ensuring maximum value realization from the EFX solution portfolio
- Partner with Account Executives to deliver Quarterly Business Reviews and Executive Steering Committee meetings with client senior leaders
- Proactively manage account health, mitigate churn risk, and identify opportunities for deeper solution adoption
- Act as a mentor and subject matter expert for Customer Success Managers, guiding them in strategy and risk management
- Coordinate the resolution of critical customer issues, leveraging cross-functional teams to deliver comprehensive solutions
What is Required (Qualifications):
- 7+ years of experience in Customer Success, Strategic Account Management, or Management Consulting, focusing on large-scale enterprise accounts
- Minimum 2 years of experience working with Tier 1 financial institutions or highly regulated clients
- Demonstrated team leadership experience, including mentoring junior team members
- Proven ability to create and drive structured processes in high-pressure environments
- Bachelor's degree in a related discipline or equivalent professional experience
How to Stand Out (Preferred Qualifications):
- Strong understanding of the financial services sector, including regulatory requirements and industry challenges
- Expert knowledge of Customer Success processes, playbooks, and metrics
#FinancialServices #CustomerSuccess #RemoteWork #CareerGrowth #TeamLeadershipAbout the company
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