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Job Description
- Req#: JR0543
Employer Industry: IT Outsourcing and Support Services
Why consider this job opportunity:
- Salary starting at $65,000, with potential for higher compensation based on experience and expertise
- Opportunities for continued education and certifications to enhance professional development
- Flexible work models available, including in-office, work-from-home, or hybrid options
- Comprehensive health benefits including medical, dental, and vision coverage
- Generous paid time off policy with 15 days of paid time off and 8 paid holidays
- Community engagement initiatives allowing paid time to contribute to local organizations
What to Expect (Job Responsibilities):
- Address new open tickets and review existing outstanding tickets for resolution
- Follow up on escalated tickets and work proactively to resolve client issues
- Assist with new user setups and provide support for client-specific applications
- Maintain accurate documentation in ConnectWise PSA and Hudu
- Collaborate with team members to improve client network uptime and efficiency
What is Required (Qualifications):
- Hands-on experience supporting end users in a service desk or help desk environment
- Strong troubleshooting skills related to common technical issues such as printers, password resets, and antivirus alerts
- Familiarity with ticketing systems, time entry, and documentation tools like ConnectWise PSA and Hudu
- General understanding of networking concepts including firewalls, switches, and desktop computers
- Excellent communication skills and attention to detail
How to Stand Out (Preferred Qualifications):
- Two-year technical degree
- 2+ years of service center support experience
- Proven technical ability with experience in Microsoft products and certifications (MCITP, MCSE, MCP, MCTS, CCNA, etc.)
- Strong deductive reasoning and problem-solving skills
- Ability to remain calm under pressure and work independently in a fast-paced environment
#ITSupport #HelpDesk #CareerOpportunity #FlexibleWork #CompetitiveSalary #ProfessionalDevelopment
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