• Job Description

  Req#: 5yKQtM9pa8Qj
  Senior Manager, Commercial Sales Operations
  Remote - Successful candidate must live in a state in which Point Broadband operates (AL, FL, GA, IL, KS, MD, MI, NY, OH, TN, TX, or VA) #LI-remote
  
  Summary:
  
  The Senior Manager of Commercial Sales Operations owns commercial revenue operations for the SMB sales organization, with accountability for forecast accuracy, pipeline health, quota execution, and executive-level reporting. This role serves as a strategic operating partner to sales leadership, ensuring that GTM processes, data, and operating cadence drive predictable performance at scale, not just activity.
  
  Duties and Responsibilities:
  
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  • Own the end-to-end commercial sales operating model from lead intake through close, forecast, and commission payout.
  • Define and govern sales operating cadence, including pipeline reviews, forecast calls, and performance readouts.
  • Establish standards for pipeline coverage, stage definitions, and data hygiene.
  • Identify revenue risk early and surface insights to sales leadership.
  • Serve as business owner for Salesforce and related sales technology.
  • Govern CRM configuration, data integrity, reporting architecture, and user adoption.
  • Partner with IT and Finance on system enhancements, integrations, and data alignment.
  • Evaluate, recommend, and lead rollout of sales productivity and automation tool.
  • Own executive-level dashboards for pipeline, bookings, forecast accuracy, and productivity.
  • Analyze funnel performance, close rates, sales cycle trends, and rep effectiveness.
  • Partner with Finance on forecast alignment and commission governance.
  • Deliver clear, trusted weekly and monthly commercial performance reporting.
  • Support quota and territory modeling in partnership with sales leadership.
  • Maintain territory and mapping tools to drive seller efficiency.
  • Partner with Marketing and Business Development on campaign tracking and performance analysis.
  • Act as the primary commercial operations partner to Sales, Finance, Marketing, and IT.
  • Ensure alignment between sales activity, revenue reporting, and compensation outcomes.
  • May manage analysts or administrators, with anticipated team growth as the organization scales.
  
  Qualifications:
  
  • 5-8+ years of experience in Sales Operations or Revenue Operations.
  • Deep hands-on experience with Salesforce administration and reporting.
  • Strong analytical skills with the ability to translate data into executive insights.
  • Experience partnering with senior sales leadership.
  • Experience supporting SMB or field-based commercial sales teams.
  • Telecom, fiber, or infrastructure experience.
  • Experience in high-growth or private-equity-backed environments.
  
  Benefits:
  
  • Medical (3 plans to choose from), Dental and Vision
  • Short Term Disability
  • Flexible Spending Accounts
  • Company Paid Life as well as Voluntary policies
  • 401(k) with generous company match
  • Paid Time Off
  • Share the Care Paid Time Off
  • Paid Holidays
  • Cell Phone Allowance *Applicable by Position*
  • Career Progression Opportunities
  • Discounted Broadband Services *Where Applicable*
  
  Pay range for this role is $115,000 - $125,000 DOE plus a bonus plan.
  
  Point Broadband is an equal opportunity employer. For further information, please visit:
  EEO is the Law Poster | U.S. Equal Employment Opportunity Commission

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