DocuSign
Senior Onboarding Consultant
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Job Description
- Req#: 28845
Employer Industry: Software as a Service (SaaS)
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexibility in your work location
- Contribute to a best-in-class customer onboarding experience
- Collaborate with multi-functional teams to drive program initiatives
- Engage with a diverse customer portfolio across North America and Latam
- Join a company committed to building trust and fostering a positive work environment
What to Expect (Job Responsibilities):
- Deliver a best-in-class customer onboarding experience, accelerating time to first value
- Drive onboarding engagements from kick-off to project completion, ensuring outstanding customer experiences
- Tailor solutions to meet customer needs based on their business objectives
- Identify areas for optimization within existing customer workflows
- Guide customers in building and testing their use cases, enabling self-reliance post-implementation
What is Required (Qualifications):
- Bachelor’s Degree
- 5+ years of customer service experience in the Software as a Service industry
- Business-level proficiency in written and spoken English
- Fluent or native speaker in Portuguese and Spanish
- Experience in customer-facing, advisory, support, or consulting delivery roles
How to Stand Out (Preferred Qualifications):
- Strong technical capability and knowledge of adult learning principles, particularly in software
- Experience implementing, onboarding, or training in the Software as a Service industry
- Extensive project management or coordination experience with a proven track record of successful project delivery
- Ability to develop and deliver messages and presentations to technical and non-technical audiences
- Demonstrated ability to identify new, creative ways to drive customer technology adoption and usage
#SoftwareAsAService #CustomerSuccess #RemoteWork #ProjectManagement #OnboardingConsultant
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
DocuSign, Inc., is an American company headquartered in San Francisco, California, that allows organizations to manage electronic agreements.
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