Leidos
Service Management Analyst - Major Incident Management
This job is now closed
Job Description
- Req#: R-00177880
Employer Industry: IT Operations and Service Management
Why consider this job opportunity:
- Salary up to $106,925.00
- Full-time remote work opportunity for U.S.-based candidates
- Opportunity for career advancement within a leading IT organization
- Engage in high-impact incident management with cross-functional teams
- Contribute to continuous service improvement initiatives
- Dynamic work environment focused on innovation and disruption
What to Expect (Job Responsibilities):
- Coordinate and manage enterprise Major (Severity 1) IT outages and incidents
- Lead real-time incident bridge calls ensuring structured coordination and accountability
- Maintain timely communications with stakeholders and leadership during outages
- Own Major/Critical Incident records within the employer's ServiceNow environment
- Participate in Post-Incident Reviews and contribute to Root Cause Analysis discussions
What is Required (Qualifications):
- U.S. Citizenship required
- Bachelor’s degree and 2–4 years of relevant experience in IT Operations or NOC environment
- Hands-on experience managing Major/Critical Incidents within an enterprise ServiceNow ITSM environment
- Strong experience in producing structured post-incident documentation
- Ability to operate independently in high-pressure, time-sensitive environments
How to Stand Out (Preferred Qualifications):
- ITIL v3 or ITIL v4 Foundation certification
- Experience within a complex, enterprise-scale ServiceNow ITSM environment
- Familiarity with supporting geographically distributed technical teams during high-impact incidents
- Exposure to Continuous Service Improvement (CSI) practices related to Major Incident Management
#ITOperations #IncidentManagement #RemoteWork #CareerGrowth #ServiceManagement
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets.
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