Remote Jobs
Senior ServiceNow Business Analyst
What's your preference?
Pay$100000.00 - $115000.00 / year
LocationArlington/Virginia
Employment typeFull-Time
Job Description
- Req#: dbad6297-1333-46c2-8381-c25174975c3c
- Collaborate with business stakeholders, delivery teams, and product owners to gather, analyze, and document detailed business and technical requirements specific to ServiceNow implementations.
- Translate business needs into well-defined user stories and acceptance criteria, supporting the development of scalable and maintainable ServiceNow solutions.
- Act as a liaison between business users and technical teams, ensuring clear understanding of ServiceNow functionality and constraints.
- Support ServiceNow platform configuration and enhancement efforts across modules such as PSDS, CSM, or others.
- Conduct gap analyses and make recommendations to optimize workflows, automation opportunities, and user experiences within ServiceNow.
- Support solution design sessions, stakeholder demos, and User Acceptance Testing (UAT).
- Ensure alignment with ServiceNow best practices and federal IT compliance standards.
- Assist in managing backlogs, sprint planning, and Agile ceremonies in collaboration with Scrum Masters and delivery leads.
- Bachelor's degree in Information Technology, Business, or related field.
- 5+ years of experience as a Business Analyst, including 3+ years of hands-on experience with ServiceNow implementations in complex enterprise environments.
- Proven experience leading requirements gathering, stakeholder engagement, and backlog refinement across multiple ServiceNow modules
- Strong knowledge of Agile delivery methodologies; experience participating in and facilitating Agile ceremonies.
- Ability to create detailed user stories, process flows, data mappings, and functional specs aligned with ServiceNow capabilities.
- Working knowledge of ServiceNow scripting (e.g., business rules, client scripts, UI policies) and data models; ability to partner effectively with developers and architects.
- Demonstrated ability to work independently and lead discussions with cross-functional teams, including clients, developers, and project managers.
- Experience supporting pre-sales, solution design, and roadmap planning is a plus.
- Familiarity with federal IT environments and compliance/security requirements preferred.
- Excellent written and verbal communication skills, with experience presenting to both technical and executive audiences.
- ServiceNow certifications (e.g., Certified System Administrator, Certified Application Specialist) are a plus.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability and Life Insurance
- Parental Leave
- 401K
- Paid Time Off
- Experience with Appian SAIL, Process Models, Interfaces, Process Monitoring, and/or Integrations
- Experience in handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and Agile project management.
- Strong troubleshooting and problem-solving skills, along with strong organizational and time management skills.
- Good communication and interpersonal skills in a remote environment
- Experience working with software development team members.
- Other open sources technology experience preferred
- Hybrid role preferred
Senior ServiceNow Business Analyst
Department: Delivery
Employment Type: Full Time
Location: Remote
Compensation: $100,000 - $115,000 / year
Description
We are seeking a Senior Business Analyst - ServiceNow to join our growing team. This role is pivotal in aligning business objectives with the capabilities of the ServiceNow platform, ensuring solutions are strategically aligned and effectively implemented. The ideal candidate will have deep experience with ServiceNow, strong analytical skills, and the ability to work collaboratively across technical and business teams to drive impactful outcomes.
Key Responsibilities
Skills, Knowledge and Expertise
Nuvitek is proud to offer a comprehensive benefits package:
Equal Opportunity Employer Statement
Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
BenefitsAbout the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.