• Job Description

  Req#: b3951f37-d223-4f20-9a04-85337506428b
  ServiceNow Training Specialist
  
  Application Deadline: 31 March 2026
  
  Department: ServiceNow
  
  Employment Type: Full Time
  
  Location: Remote
  
  Reporting To: Jacinta McLemore
  
  Compensation: $115,000 - $135,000 / year
  
  Description
  
  At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.
  
  As a ServiceNow Training Specialist, you will work closely with delivery teams and customer stakeholders in an Agile environment to support successful solution adoption. You will create and deliver clear, practical training materials including documentation, videos, and structured learning paths for users at different experience levels. By translating complex business processes into straightforward, engaging content, you will help ensure users feel confident, solutions are easy to navigate, and our customers realize the full value of their investment.
  
  In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to adapt to dynamic environments rapidly.
  
  Responsibilities
  • Primary responsibility for generating all training materials (documentation and videos)
  
  for consumption by the solution's end users.
  • Design, develop, and deliver detailed training materials including training coursework,
  
  agendas, briefs, white papers, user guides, surveys, feedback etc.
  • Partner with Business Analysts to understand the customer's business requirements at a
  
  fundamental level.
  • Meet with customer and contractor personnel to formulate and review task plans and
  
  deliverable items, and effectively execute in accordance with approved plans.
  • Collaborate with functional and technical counterparts and customers in forming
  
  strategies to improve performance and overall effectiveness of the change management
  
  strategy.
  • Ensures adherence to best practices, and quality standards and reviews project
  
  deliverables for accuracy.
  • Create a tiered curriculum that will provide training at various levels of complexity (like
  
  beginner/infrequent users to advanced/power users)
  
  Required Qualifications
  • A minimum of 7 years as a Technical Writer or Training Specialist
  • Exceptional written and presentation skills
  • An ability to author comprehensive end-user documentation that guides a user through
  
  complicated, multi-step operations to perform a function.
  • An ability to conduct live training sessions for a group of users with a disparate range of
  
  functional knowledge and computer skills.
  • An ability to understand complex business processes and break them down into smaller,
  
  manageable pieces.
  • An ability to employ your expertise as a Training Specialist to spot awkward or
  
  convoluted interfaces/processes early in the design process in order to guide the team
  
  toward an easier-to-understand (and train) interface.
  • An ability to work with a cross-functional team in a highly collaborative environment and
  
  communicate feedback constructively.
  • An ability to speak confidently and effectively with the customer and end-user.
  • Prior experience working in an Agile environment.
  
  Highly Desired Qualifications, Work Experience, and Knowledge, Skills & Abilities:
  • Experience with supporting delivery of low-code platforms, including Salesforce, Appian,
  
  or ServiceNow.
  • Experience with Jira, Confluence, Slack
  • Experience in supporting Federal IT projects.
  • Experience in supporting multiple projects
  
  Benefits
  
  Nuvitek is proud to offer a comprehensive benefits package:
  
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability and Life Insurance
  • Parental Leave
  • 401K
  • Paid Time Off
  
  
  Equal Opportunity Employer Statement
  
  Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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