Avaya
Services Success Manager II
This job is now closed
Job Description
- Req#: 37470
About Avaya
Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.
The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.
We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.
Learn more at https://www.avaya.com
Job Information
Job Code: 300018
Job Family: Sales
Job Function: Field
Short Description
Drives post-sales product and solution adoption for assigned territories/accounts. Identifies expansion and renewal opportunities. Provides basic technical support to ensure customer satisfaction. Drives a consistent cadence of customer coverage activities designed to increase likelihood of renewals. Closes, expands, and renews opportunities that do not require field sales resource involvement. May collaborate with an account manager to uncover expand opportunities. Sets up quarterly account reviews to review accounts, answer questions, and offer guidance. Monitors and tracks usage to identify areas for improvement. Contacts appropriate resources when needed to maximize efficiency when assisting customers.
Experience
3 - 5 Years of ExperienceEducation
Bachelor degree or equivalent experiencePreferred Certifications
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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.
About the company
Avaya is an American multinational technology company headquartered in Durham, North Carolina, that specializes in cloud communications and workstream collaboration solutions.
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