• Job Description

  Req#: JR-0087744
  Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Global Software Organization. The work schedule for this opening is rotating 12-hour night shifts, four nights on and four nights off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking. The employee can be based anywhere in the United States (remote/work from home position).

  We offer:

  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

  Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

  Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  The base pay range for this role is estimated to be $65,000.00 - $94,500.00 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

  Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  Tasks and Qualifications:

  This is What you Will Do in This Role:

  • Assist project and technical engineers in integration of new systems
  • Assist technical and development personnel in application quality testing
  • Work on site to install, commission, and test installation of material handling solutions
  • Provide specified technical support to customers on-site
  • Troubleshoot server hardware, Ethernet networks and other peripherals such as printer
  • Review Sales and Estimating Functional Specifications documentation
  • Travel approximately 20% of the time to different customer locations and Dematic locations in the United States
  • Participate in an on call rotation during non-business hours

  What We Are Looking For:

  • Bachelor's Degree (Computer Science, Software Engineering, or related field)
  • At least 2 years' experience in software, network and/or hardware engineering positions (preferably in Material Handling Industry)
  • Experience with Oracle databases
  • Experience with MS SQL Database
  • Experience with Windows operating systems

• About the company

  Dematic is a supplier of integrated automated supply chain technology, software and services. Dematic is part of the KION Group, a global leader in industrial trucks, supply chain solutions and related services.

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