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Sr. IT Service Management Specialist
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Job Description
- Req#: 25-01262
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with a flexible schedule
- Supportive and collaborative work environment
- Chance to work with cutting-edge technology and tools
- Competitive salary based on experience, with annual extensions possible
What to Expect (Job Responsibilities):
- Maintain the health, performance, and reliability of the ServiceNow platform
- Configure and customize ServiceNow applications to meet operational requirements
- Provide technical support and issue resolution to minimize disruption to IT services
- Monitor system logs and performance, proactively identifying and addressing potential issues
- Offer technical leadership in platform design, integration, and optimization efforts
What is Required (Qualifications):
- Minimum of 5 years of experience in IT support, system administration, or a related technical field
- At least 3 years of ServiceNow ITSM experience in a development or consulting role
- Bachelor's degree in computer science, information systems, or a related discipline
- Demonstrated experience in managing and administering ServiceNow, including platform configuration and troubleshooting
- Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS
How to Stand Out (Preferred Qualifications):
- Experience working in an Agile environment with tools such as Microsoft Azure DevOps
- Prior experience supporting government agencies or contracts
- ServiceNow Certified System Administrator and ServiceNow Certified Application Developer certifications
- Strong organizational and analytical skills to manage multiple tasks in a dynamic environment
- Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context
#InformationTechnology #ServiceNow #RemoteWork #CareerOpportunity #ITManagementAbout the company
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