• Job Description

  Req#: REF1973G
  Employer Industry: Recruitment Technology
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within a high-growth tech company
  - Competitive salary with generous equity offerings
  - Work in a remote-friendly culture that emphasizes collaboration and inclusivity
  - Chance to make a significant impact on customer satisfaction and hiring success
  - Engage in dynamic projects that contribute to the overall success of the organization
  - Be part of a values-driven company recognized for its commitment to diversity and employee well-being
  
  What to Expect (Job Responsibilities):
  - Interact daily with teams and customers to resolve issues and educate on the platform
  - Manage escalated customer support cases and serve as the main point of escalation for agents
  - Conduct internal training sessions and lead new hire enablement initiatives
  - Collaborate with various departments to enhance customer success strategies
  - Drive high levels of customer satisfaction and identify technical issues
  
  What is Required (Qualifications):
  - General experience with Applicant Tracking Systems (ATS)
  - Strong knowledge of support case tracking systems; familiarity with SalesForce and JIRA is a plus
  - Excellent English communication skills, both written and verbal
  - Customer support experience, preferably in an Enterprise context
  - Motivated self-starter with the ability to handle objections and negotiate effectively
  
  How to Stand Out (Preferred Qualifications):
  - Experience in technical customer support within a SaaS environment
  - Call center experience
  - Proficiency in additional languages
  - Passion for technology and a drive to innovate in the recruitment space
  - Positive and energetic attitude with a strong desire to provide exceptional customer experiences
  
  #RecruitmentTechnology #CustomerSupport #CareerOpportunity #RemoteWork #TechJobs #CustomerSatisfaction
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  SmartRecruiters’ Talent Acquisition Suite is used by high-performance organizations for making the best hires. It has full functionality for recruitment marketing and collaborative hiring built on a modern cloud platform with an open marketplace for 3rd party recruitment services. Unlike the first generation applicant tracking systems it replaces, SmartRecruiters provides an amazing candidate experience, hiring managers actually want to use the product, and recruiters love us because we make their jobs easier. Companies like Visa, Skechers, Kelly Services, and Equinox use SmartRecruiters to make recruiting a competitive advantage.

Notice