Remote Jobs
Tech, Rx Call Center
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Job Description
- Req#: R0772105
Employer Industry: Healthcare Solutions
Why consider this job opportunity:
- Salary up to $25.65 per hour
- Eligibility for a CVS Health bonus, commission, or short-term incentive program in addition to base pay
- Comprehensive benefits including affordable medical plans, 401(k) with matching contributions, and employee stock purchase plan
- Flexible work schedules and remote work options available
- Opportunities for career advancement and cross-training within the organization
- Supportive work environment that promotes diversity, inclusion, and belonging
What to Expect (Job Responsibilities):
- Conduct outbound calls to patients regarding medication adherence and provide one-on-one support
- Address patient concerns, troubleshoot issues, and ensure patient satisfaction and program success
- Identify clinical support needs and escalate calls to Pharmacists for timely intervention
- Utilize software to accurately record patient interactions, call outcomes, and program enrollments
- Collaborate with cross-functional teams to propose improvements and enhance patient-centric programs
What is Required (Qualifications):
- Active Pharmacy Technician license in state of residence
- 1+ year(s) of experience in retail healthcare, preferably in a high-volume call center
- Minimum of one consecutive year of customer service experience
- Ability to maintain a consistent, reliable, and stable internet connection
- Residents of specific states due to regulatory compliance (Alaska, Arizona, Florida, etc.)
How to Stand Out (Preferred Qualifications):
- Prior call center experience
- Previous experience working from home
- Proficiency in Microsoft Windows-based applications and MS Office
- Bilingual in Spanish
- Flexibility in work schedule
#Healthcare #PharmacyTechnician #RemoteWork #CareerGrowth #EmployeeBenefits
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