Vonage
Tech Support Engineer (Messaging)
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Job Description
- Req#: 8052269002
Employer Industry: Cloud Communications
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Support a diverse and innovative customer base, including major brands
- Collaborative work environment that values technical savviness and customer relationship skills
- Chance to work on exciting projects involving APIs and SDKs
- Engage with a supportive team that encourages continuous learning and development
What to Expect (Job Responsibilities):
- Investigate, troubleshoot, diagnose, and resolve technical issues related to Messaging APIs
- Communicate effectively (both verbal and written) with customers and internal stakeholders
- Problem-solve and demonstrate a natural curiosity to learn rapidly
- Capture knowledge for customers who prefer self-service solutions
- Drive and manage customer-related projects and initiatives for strategic accounts
What is Required (Qualifications):
- Bachelor's Degree in Computer Science or a related field
- Experience working as a Support Engineer with Application Programming Interfaces (APIs) or in the telecommunications or SaaS sectors
- Familiarity with Messaging technologies such as SMS, SMPP, GSM, MMS, and WhatsApp
- Proven experience supporting or integrating APIs and/or SDKs
- Strong written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Experience with developer tools and languages (e.g., Python, Ruby, Node/JavaScript, Java, PHP)
- Familiarity with troubleshooting applications such as Kibana (Elastic Search)
- Knowledge of Linux/Unix operating systems
- Experience building and/or troubleshooting iOS, Android, or JavaScript SDKs and/or applications
#CloudCommunications #TechnicalSupport #APIs #CareerGrowth #TeamCollaboration
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Vonage is a publicly held business cloud communications provider.
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