• Job Description

  Req#: R0040410

  • Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.

  • Basic understanding of Windows Servers.

  • Exposure to interacting with international clients.

  • Hands-on experience in application/ product support.

  • Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them.

  • Has software support experience demonstrating troubleshooting / analytical skills.

  • Has understanding of software development life cycle.

  • Has with managing healthcare interfaces using HL7.

  • Has experience in troubleshooting performance-related issues.

  • Has experience in working effectively both in a team environment as well as independently.

  • Has good written and oral communication skills along with strong customer service skills.

  Responsibilities:-

  • Interact with customers to help troubleshoot and resolve highly complex product problems or issues.

  • Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of
    system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.

  • Track and document inbound support requests and ensure proper notation of customer problems or issues.

  • Document problems and solutions to train lower-level support on how to properly address customer or
    product problems.

  • Document issues and customer requests, following standard operating procedures and meeting SLAs.

  • Communicate with the product development department to improve on the current design or to identify possible
    problems with the design.

  • Stay abreast of current technology in products, design changes, and new products offered.

  • Position may require participation in after-hours and on-call support.

  Good to Have:

  • Understanding of healthcare-related applications, terminology, patient care environments, service needs & priorities of patient care personnel.

  • Attained multiple Allscripts/Altera and external (i.e. Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology, or Health Care Informatics.

  • Has knowledge in configuring and using one or more Sunrise applications or components.

  • Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-centric focus.

• About the company

  Harris provides mission critical software solutions for the public sector, healthcare, utilities and private sector verticals.

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