• Job Description

  Req#: 7548470003
  Employer Industry: Cybersecurity and SaaS Solutions
  
  Why consider this job opportunity:
  - Base salary range: $51,000 — $60,000 USD
  - Opportunity for bonuses and restricted stock units (RSUs)
  - Chance to work with cutting-edge behavioral AI technology in email and SaaS security
  - Supportive and collaborative work environment with opportunities for continuous learning
  - Ability to make a significant impact on customer satisfaction and product improvement
  - Engaging role that combines technical troubleshooting with customer advocacy
  
  What to Expect (Job Responsibilities):
  - Act as a trusted L1 technical advisor for enterprise customers using the employer's Cloud Email Security and AI Security Agents
  - Own and resolve inbound support tickets, including configuration issues, API questions, and threat investigations
  - Provide customers with clear updates, root cause insights, and solution recommendations
  - Collaborate closely with Engineering to ensure timely resolutions and thorough documentation
  - Create and maintain knowledge base content to improve case deflection and empower customers
  
  What is Required (Qualifications):
  - 4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms
  - Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems such as Microsoft 365 and Google Workspace
  - Proven ability to debug complex technical issues and analyze logs
  - Excellent written and verbal communication skills for explaining technical concepts to diverse stakeholders
  - Familiarity with support and collaboration tools such as Salesforce, Jira, and Confluence
  
  How to Stand Out (Preferred Qualifications):
  - Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting
  - A mindset for continuous learning and improving customer experience
  
  #Cybersecurity #TechnicalSupport #SaaSSolutions #AI #CustomerExperience
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Abnormal Security provides advanced email security to prevent credential phishing, business email compromise, account takeover, and more.

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