xencall
Technical Support Representative
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Job Description
- Req#: 153
Employer Industry: Technology and Telecommunications
Why consider this job opportunity:
- Full benefits package starting on Day 1
- Opportunity for career advancement with education and training grants in the second year
- Employee Stock Option Plan and Group RRSP matching
- Remote and flexible work arrangements
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and operational efficiency
What to Expect (Job Responsibilities):
- Own support tickets end-to-end via phone, email, and chat, from first contact to resolution
- Diagnose and resolve VoIP, connectivity, and software configuration issues
- Onboard and train new customers on the employer's platform
- Partner with product and engineering teams on escalations and recurring issues
- Maintain and improve knowledge base articles, FAQs, and troubleshooting guides
What is Required (Qualifications):
- A certificate or diploma in a technology field, or at least one year of technical support experience
- Comfort troubleshooting across multiple versions of Microsoft Windows
- Strong communication skills, with the ability to explain things clearly and listen effectively
- Customer-first mindset with the patience to resolve issues
- Ability to thrive in a fast-paced environment where things change quickly
How to Stand Out (Preferred Qualifications):
- Genuine curiosity about software and technology
- Proven ability to prioritize requests based on urgency and impact, adhering to SLA commitments
#TechnicalSupport #CustomerService #RemoteWork #CareerGrowth #TechnologyIndustry
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
XenCALL's all-in-one CRM & VoIP predictive dialer is powerful cloud software for call centers with in-house support. Boost inside sales and lower overhead.
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