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Weekend Team - Inbound Retention Specialist - Sales - US - Remote
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Job Description
- Req#: 13697
Employer Industry: Digital Advertising and Local Business Support
Why consider this job opportunity:
- Base salary of $50,000 plus performance-based incentives
- Comprehensive benefits including medical, vision, and dental from day one
- Generous PTO policy with 15 days of paid time off, 12 paid holidays, and 7 paid wellness days
- Flexible work-from-home reimbursement and a supportive work environment
- Opportunity to work with local businesses and make a meaningful impact in their growth
- Emphasis on diversity and inclusion within the workplace
What to Expect (Job Responsibilities):
- Provide exceptional customer support to strengthen revenue retention for Yelp's advertisers
- Consult and educate current Yelp advertisers while logged into an inbound phone queue
- Highlight ad performance metrics to demonstrate the value of Yelp to clients
- Handle escalated client issues using strong listening and conflict resolution skills
- Consistently achieve or exceed monthly performance goals
What is Required (Qualifications):
- Bachelor's Degree or 3+ years of relevant client-facing experience
- Technical proficiency with computers and information systems
- Strong verbal and written communication skills
- Proven problem-solving and troubleshooting abilities
- Excellent time management and organizational skills
How to Stand Out (Preferred Qualifications):
- Experience in account management, sales, advertising, or working with small businesses
- A passion for local businesses and an understanding of their role in local economies
- Ability to handle difficult conversations with professionalism and a solutions-oriented approach
#DigitalAdvertising #CustomerSuccess #RemoteWork #DiversityAndInclusion #LocalBusinessSupport
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