Employer Industry: Retail

Why Consider this Job Opportunity:
- Competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match
- Opportunity for career advancement and growth within the organization
- Ability to work remotely
- Offers a competitive associate discount on JCPenney merchandise
- Chance to work for one of the nation's largest retailers with a growing portfolio of private and national brands
- Positive work environment guided by the Golden Rule

What to Expect (Job Responsibilities):
- Continuous monitoring of the Customer Service Center (CCSC) Network call flow using various monitoring tools
- Compile and analyze call flow trend graphs and statistics
- Compile and maintain accurate reports
- Communicate business impacting trends to CSC's and other field units
- Adjust routing thresholds/parameters to maintain center efficiencies and support customer service levels

What is Required (Qualifications):
- Minimum of 6 months call center experience
- Above average written and oral communication skills
- Availability to work day, night, weekend, and holiday shifts
- Detail-oriented with good organizational skills
- Working knowledge of Windows, Excel, Word, and other Microsoft business applications

How to Stand Out (Preferred Qualifications):
- Previous experience with Nice/IEX desired

#Retail #CustomerService #CareerOpportunity #CompetitiveBenefits #WorkLifeBalance

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