Haemonetics
Application Support Analyst I
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Job Description
- Req#: R10361
Employer Industry: Medical Technology
Why consider this job opportunity:
- Salary up to $98,392.06 annually
- Discretionary annual bonus based on role performance
- Competitive benefits package, including a 401(k) with up to 6% employer match and no vesting period
- Flexible time off for salaried employees and generous vacation accrual for hourly employees
- Opportunity for professional development and training
- Work remotely with a stable internet connection
What to Expect (Job Responsibilities):
- Provide technical support for hospital and lab staff using medical technology products
- Document and manage customer support calls in the helpdesk ticketing system
- Troubleshoot software and hardware issues to ensure timely resolution
- Write change requests for system enhancements or defect resolutions
- Communicate effectively with customers to follow up on ticket status and provide updates
What is Required (Qualifications):
- Bachelor's Degree in Medical Technology or equivalent diploma, or SBB, MT, or MLT Training Certifications
- Minimum of 2 years of experience in a hospital lab or blood bank
- Ability to work alternating shifts to provide 24/7 remote support
- Dedicated office space and stable internet service for uninterrupted support
- Professional written and verbal communication skills in English; bilingual Spanish or French is highly desired
How to Stand Out (Preferred Qualifications):
- Experience with BloodTrack®? system, SafeTrace Tx® transfusion management software, and/or TEG® Hemostasis Analyzer and TEG Manager® software
- Strong technical aptitude and ability to independently troubleshoot customer issues
- Ability to remain calm and professional in high-pressure situations
#MedicalTechnology #RemoteWork #CareerOpportunity #CompetitiveBenefits #TechnicalSupport
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Haemonetics Corporation is a global provider of blood and plasma supplies and services.
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